This is a summary of our key Booking Terms and Conditions. It should not be a substitute for reading the full version  below.

  • The Services you can buy or book via Last Minute Sass are sold by our Partners and not by us. We are only responsible for arranging and concluding your booking and we have been appointed by our Partners to act as their commercial agent to do so.
  • If you pay for Services from our Partners through our Website, we may collect and receive your payment on behalf of the relevant Partner in our capacity as their commercial agent. In this event, our successful receipt of your payment will discharge your debt to the Partner for the Services.
  • The contract for the Services is directly between you and the relevant Partner. We are not liable for the Services you receive from our Partners. However, please do let us know if you encounter a problem or if the Service you receive at a venue falls short of your expectations and we’ll do our best to help.
  • Please check all details and any restrictions relating to a Service thoroughly before
  • Please ensure that any medical or other allergy/health information is disclosed to Partners before your appointment or stay.
  • If you want to reschedule or cancel a Dated Booking (and provided that rescheduling or cancellation (as applicable) is not prohibited by the Partner Terms and Conditions and/or by these Booking Terms and Conditions) this must be requested and completed by either:
    • using your Last Minute Sass account via the Website;
    • following the link in your Order Confirmation email; or
    • emailing our Customer Care team at contactus@lastminutesass.com
  • If you want to cancel a Last Minute Sass Gift Card (and provided that cancellation is not prohibited by these Booking Terms and Conditions) this must be requested and completed by either:
    • using your Last Minute Sass account via the Website;
    • following the link in your Order Confirmation email; or
    • emailing our Customer Care team at contactus@lastminutesass.com
  • Rules regarding cancellation vary depending on whether you have purchased a Dated Booking or a Last Minute Sass Gift Card:
    • You may cancel a Last Minute Sass Gift Card within 14 days of receiving your Order Confirmation – and we can offer you a full refund, unless you have already used it to book an appointment or stay or have redeemed it against another purchase.
    • You may cancel a Dated Booking provided the appointment is not due to take place in the next 72 hours. In such cases we can offer you a full refund. If, however, the appointment is due to take place within the next 72 hours, you will not be entitled to a refund. You will not be entitled to a refund of the Service Fee.
  • If you want to talk to us, please get in touch with our team and we’d be happy to help:

Email: contactus@lastminutesass.com

 

Full version

Please read these Booking Terms and Conditions carefully before you complete any transactions via the Website, as these “Booking Terms and Conditions” will apply to your transaction. We recommend that you print a copy of these Booking Terms and Conditions for future reference. If you do not agree with these Booking Terms and Conditions, you must not use our Website to make a booking.

 

  1. Defined Terms
  • For ease of reference the following terms shall having the following meanings in these Booking Terms and Conditions:

“Customer”, “you” and “your” means you, the consumer of any Services;

“Dated Booking” means an appointment at a specific time/date with a particular Partner for the provision of Services;

“Last Minute Sass Contract” has the meaning given in section 2.3(a) below; and

“Last Minute Sass Gift Card” means any gift card issued by Last Minute Sass and which may be redeemed on the Website or the App to discount the purchase price of Services, in accordance with clause 9. Last Minute Sass Gift Cards are available for purchase in the following denominations: £10, £25, £50, £100, £125, £150, £200 and £250.

“Order” has the meaning given in section 3.1 below;

“Order Confirmation” has the meaning given in section 3.4 below;

“Partner(s)” means our selected third party providers of goods and services who offer their goods and services for sale via our Website;

“Partner Contract” has the meaning given in section 2.3(b) below;

“Partner Terms and Conditions” means any Partner terms and conditions of sale and/or of business (including without limitation that Partner’s privacy policy, booking policy, delivery policy, health and safety policy, and returns/refund policy – as applicable);

“Services” means any products, goods and/or services of a Partner offered for purchase or booking via the Website;

                           

  1. Introduction and relationship between you, us and third party partners
    • This Website are operated by Last Minute Sass whose registered office is at 58 Gorsey Croft, Eccleston Park, Prescot, Merseyside, L34 2RT (“Last Minute Sass”, “us”, “we” or “our” for short).
    • The Website allows you to book and pay for a broad range of beauty services from a variety of providers (our Partners). Those Services are provided by our various Partners and not by us. Last Minute Sass is responsible for taking and concluding your bookings as the commercial agent of the relevant Partners. The provision of the Services booked via our Website is the responsibility of the Partner which provides them. In the event you pay for Services via the Last Minute Sass Website, then your payment will be received by us acting as commercial agent on behalf of the Partner. Our receipt of the correct payment will discharge your debt to that Partner.
    • The legal implication of this is that when you purchase Services, it will create two binding legal contracts:
      • a contract between you and Last Minute Sass (under which Last Minute Sass has certain responsibilities to you in relation to the purchase or booking) (the “Last Minute Sass Contract”). That contract is made based on these Booking Terms and Conditions; and
      • a contract between you and the relevant Partner in respect of the provision or supply of the Services which you book through the Website (the “Partner Contract”). That contract is subject to certain provisions of these Booking Terms and Conditions and may include separate Partner Terms and Conditions, which we will notify you of before you make a booking either on the relevant Partner’s page on the Website by way of a link to such Partner Terms and Conditions from that Partner’s page on the Website .
    • All Services available for purchase on the Website are offered by Last Minute Sass on behalf of its Partners. That is, Last Minute Sass takes and concludes your bookings as a commercial agent for its Partners. Therefore, we are not responsible or liable to you for the actual Services that are booked through the Website (including those Services purchased using Last Minute Sass Gift Cards).
    • We amend these Booking Terms and Conditions from time to time as set out in clause 12. Every time you wish to make a transaction on the Website, please check these Booking Terms and Conditions to ensure you understand the terms which will apply at that time.           
  2. Orders and how the contract is formed between you and us
    • There are two types of orders (“Order”) you can make on the Website: (a) Orders for Services and (b) Orders for Last Minute Sass Gift Cards.
    • In respect of Orders for Services, this means a Dated Booking.
    • The Order process allows you to check and amend any errors before submitting your Order to us. Please take the time to read and check your Order at each stage of the Order process and before finally submitting your Order.
    • We are appointed as the commercial agent of the Partner to conclude bookings on its behalf and the Partner Contract will be formed when we send you a written confirmation (usually by email) (“Order Confirmation”). In respect of Orders for Last Minute Sass Gift Cards, receipt of an electronic voucher (if earlier) will count as an Order Confirmation.
    • For Dated Booking Orders, if you wish to reschedule your appointment details (time/date) (in whole or in part) after you have received an Order Confirmation, provided your appointment is not due to take place within the next 72 hours then please contact us and we will endeavour to offer you a suitable alternative booking time and/or date. If we are unable to accommodate your request to reschedule your appointment we will offer you a refund in respect of the part of your Order which we are unable to reschedule. The refund does not include the Service Fee.
    • You can contact us to reschedule an appointment at contactus@lastminutesass.com, via the Website or by following the link in your Order Confirmation email. Please note that our ability to accommodate your request will be subject to the Partner’s availability during the time you wish to reschedule.
    • If you wish to cancel an Order before you have received an Order Confirmation, please notify us immediately by emailing contactus@lastminutesass.com. If you wish to cancel a Partner Contract (i.e. if you wish to cancel an Order after you have received an Order Confirmation), please refer to our cancellation policy in clause 5 below.
    • Please note, as set out in our Website Terms of Use, we reserve the right to withdraw access to our Website and/or cancel any Order in the event that you fail any credit or fraud prevention check or where we reasonably suspect fraud or money laundering by you or someone using your account.
  3. Service
    • Our Partners are under a legal duty to provide Services that are in conformity with the relevant Partner Contract.
    • All Services shown on the Website are subject to availability and the images and/or descriptions of the Services on the Website are for illustrative purposes only and actual Services may vary from those images and/or descriptions. We require our Partners to ensure that all information provided by them for display on their page of the Website is accurate, complete and not misleading in any way but we cannot verify the information which they provide to us. It will be each Partner’s responsibility to ensure that all of its Services listed on the Website are available and accurately described.
    • If you are a consumer, you have legal rights in relation to services that are not performed with reasonable care and skill or are otherwise not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Booking Terms and Conditions will affect these legal rights.
    • It is your (or the person receiving the Services) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to the Partner that might affect or be affected by any Services (for example without limitation, allergy information and health issues). Subject to clause 11.3, if you (or the relevant recipient of the Services) fail to disclose any such information to the applicable Partner, neither Last Minute Sass nor the relevant Partner shall be liable to you (or the recipient of the Services) for any injury, loss or damages resulting from the Services that could reasonably have been avoided if you (or the recipient of the Services) had disclosed that information prior to receiving the Services.
  4. Cancellations
    • In addition to your other legal rights, you may in certain circumstances have the right to cancel a Partner Contract and/or Last Minute Sass Contract (as applicable) and receive a refund in accordance with the terms set out in this clause 5.
    • If you change your mind about an Order for a Dated Booking or a Last Minute Sass Gift Card and wish to cancel it, the following cancellation terms apply:
      • Dated Bookings
        • If you cancel (in whole or in part) a Dated Booking, provided the applicable appointment is not due to take place within the next 72 hours, you will be entitled to a refund of the applicable amount via the original method of payment. If the appointment is due to take place within the next 72 hours, you will not be entitled to any refund or credit note.
        • If permitted by these Booking Terms and Conditions and the relevant Partner Terms and Conditions, cancellations of Dated Bookings must be made by one of the following methods:
          • using your Last Minute Sass account via the Website;
          • following the link in your Order Confirmation email; or
          • emailing our Customer Care team on contactus@lastminutesass.com
        • PLEASE NOTE THAT IN A SMALL NUMBER OF CIRCUMSTANCES IT MAY NOT BE POSSIBLE TO CANCEL A DATED BOOKING BUT WE WILL DRAW THIS TO YOUR ATTENTION BEFORE YOU PLACE YOUR ORDER SO THAT YOU CAN DECIDE WHETHER OR NOT YOU ARE PREPARED TO PROCEED WITH ENTERING INTO THE CONTRACT ON THAT BASIS.
        • PLEASE NOTE THAT NO REFUND OR CREDIT NOTE WILL BE GIVEN WHERE A CANCELLATION IS ATTEMPTED 72 HOURS OR LESS FROM A BOOKED APPOINTMENT.
      • Last Minute Sass Gift Cards:
        • A refund of the applicable amount via the original method of payment is possible if you cancel (in whole or in part) a Last Minute Sass Gift Card within 14 days of receiving your Order Confirmation, provided you have not already used it to book an appointment or stay or redeemed it against another purchase. We will grant any refund due within 14 days of agreeing such refund with you in accordance with this clause 5.
        • If permitted by these Booking Terms and Conditions and the relevant Partner Terms and Conditions, cancellations of Last Minute Sass Gift Cards must be made by one of the following methods: using your Last Minute Sass account via the Website;
        • PLEASE NOTE THAT NO REFUND WILL BE GIVEN WHERE A CANCELLATION IS ATTEMPTED ONCE A LAST MINUTE SASS GIFT CARD HAS BEEN FULLY REDEEMED, EITHER VIA AN APPOINTMENT WITH A PARTNER BEING BOOKED OR BY BEING REDEEMED AGAINST ANOTHER PURCHASE.
        • PLEASE ALSO NOTE THAT WHERE A CANCELLATION IS ATTEMPTED ONCE A LAST MINUTE SASS GIFT CARD HAS BEEN REDEEMED IN PART, EITHER VIA AN APPOINTMENT WITH A PARTNER BEING BOOKED OR BY BEING REDEEMED AGAINST ANOTHER PURCHASE, NO REFUND WILL BE GIVEN IN RESPECT OF THE REDEEMED PART OF THE LAST MINUTE SASS GIFT CARD.
  1. Resolving Issues
    • We care about your experience and want to ensure we maintain the highest standards possible and so if you would like to make a complaint about one of our Partners or their Services, please email us at contactus@lastminutesass.com and we’ll do our best to help.
    • Following receipt of a complaint we will contact the Partner to try and resolve the issue on your behalf. If we are unable to resolve the issue following contact with the Partner, if we consider it to be fair in all the circumstances, we may at our sole discretion elect to:
      • give you a credit note for the disputed/complained about amount of your Order (to be redeemed on the Website or the App to reduce the purchase price of any Services); or
      • as a last resort or in extreme circumstances and always at our sole discretion refund the disputed/complained about amount directly to you via the original method of payment. Please note that it might take up to 30 days to receive a full refund in such cases.
    • Further or alternatively, if you are unhappy with the Services received from a Partner pursuant to an Order, you can also:
      • speak to the Partner yourself to try and resolve the issue; and/or
      • leave an honest review on the Website to reflect your experience.
    • IMPORTANT NOTE: PLEASE DO BEAR IN MIND THAT WHILE WE TAKE ALL COMPLAINTS ABOUT OUR PARTNERS VERY SERIOUSLY AND WILL ALWAYS DO WHAT WE CAN TO HELP TO RESOLVE THEM, WE ARE NOT RESPONSIBLE TO YOU FOR THE SERVICE(S) WHICH THE PARTNERS PROVIDE AND ARE UNDER NO OBLIGATION TO PROVIDE YOU WITH A REFUND OR CREDIT NOTE IN THE EVENT YOU ARE DISSATISFIED WITH SERVICES WHICH YOU HAVE RECEIVED FROM OUR PARTNERS.
  2. Last Minute Sass GIFT CARDS
    • Last Minute Sass Gift Cards are issued by Last Minute Sass. You may only redeem a Last Minute Sass Gift Card against Last Minute Sass for Orders placed online through the Website for Services. This means that we will reduce the purchase price payable for the Services by the equivalent value on your Last Minute Sass Gift Card. If the purchase price of Services is less than the value of your Last Minute Sass Gift Card, any remaining balance on your Last Minute Sass Gift Card will be shown in the “My Wallet” section of your profile (you will be required to create such a profile in order to use your Last Minute Sass Gift Card for the first time).
      • Last Minute Sass Gift Cards are only cancellable in accordance with clause 5. You cannot use a Last Minute Sass Gift Card to: pay for Services at a Partner’s own venue or on their own website;
      • purchase additional Last Minute Sass Gift Cards; or
      • exchange the balance on a Last Minute Sass Gift Card for cash.
    • All Last Minute Sass Gift Cards are only valid for the period of twelve months after the date of their purchase. The expiry date of your Last Minute Sass Gift Card will be printed on the accompanying gift message card or, if you have opted for e-delivery, included in the Last Minute Sass Gift Card email itself. If you have added the Last Minute Sass Gift Card to an account, you will also be able to see when your Last Minute Sass Gift Card balance is due to expire when you log in and visit the My Wallet section of your profile.
    • In accordance with your Order, Last Minute Sass Gift Cards will either be delivered electronically or via 1st class Royal Mail. If you have purchased a physical Last Minute Sass Gift Card with a value exceeding £100, we will deliver by Royal Mail Special Delivery. This means that Orders placed before noon will be delivered by 1pm on the next working day. Last Minute Sass Gift Cards delivered by Royal Mail Special Delivery require a signature on arrival. If you do not wish for your Gift Card to be sent via next day Royal Mail Special Delivery you must email contactus@lastminutesass.com as soon as possible to arrange an alternative delivery method.
    • You are responsible for keeping your Last Minute Sass Gift Card safe and we do not accept liability for Last Minute Sass Gift Cards that are lost, stolen, damaged or used without authority. If you are aware that a Last Minute Sass Gift Card has been lost or stolen, you should contact us immediately and, provided the Last Minute Sass Gift Card has not already been redeemed, we will cancel the Last Minute Sass Gift Card and issue you with a new one.
  3. Price and payment
    • Prices and any applicable delivery and/or processing charges will be as quoted on the Website, but may be subject to change by Last Minute Sass or Partners at any time (in which case the Website will be updated accordingly, but changes will not affect Orders in respect of which you have already been sent an Order Confirmation prior to the date the change is published on the Website).
    • Prices include VAT where applicable unless it is stated otherwise on the relevant page in relation to the relevant Services.
    • The Website may contain details of a number of Services and it is possible that, despite Last Minute Sass’ best efforts, some of the pricing and other information shown for certain Services is incorrect.
    • Payment for all Services must be made at the time of booking in pounds sterling by credit or debit card, or via a third party payment processor such as PayPal or by using the online payment facility (“Payment Facility”). If you do choose to pay via a third party payment processor, you will be redirected to their site to make payment and will be subject to their terms and conditions, privacy policy and other terms of use. Please check those carefully before confirming your booking. You will be responsible for protecting the confidentiality of your Website user ID and any password or other security information used by you to access your account on the Payment Facility. Any currency conversion costs or other charges incurred by you in making a payment will be borne by you in addition to the price due to us.
    • Payments made through the Payment Facility are processed by third party payment services providers. Last Minute Sass takes reasonable care to ensure that the Payment Facility is available and functioning at all times, but cannot guarantee continuous, uninterrupted or secure access to such Payment Facility, nor can we guarantee that the facility is virus or error free. We use third party payment service providers to process payments and because there are many factors beyond our control (such as delays in the banking system or in card networks), we cannot predict or guarantee the amount of time needed to complete the processing of your payment. Access to the Payment Facility may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to provide reasonable notice of any scheduled interruptions to such Payment Facility and will do what we can to restore the facility as soon as reasonably possible.
    • If you pay for Services via the Payment Facility, Last Minute Sass will collect the payment in its capacity as the commercial agent of the relevant Partner. Once Last Minute Sass has successfully received your payment for the Services, this will discharge your debt to the Partner on whose behalf Last Minute Sass has collected the payment.
  4. Liability
    • Where we have been negligent and/or breached a contractual obligation to you, we will be liable for any loss or damage you suffer as a result, provided that loss and/or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our negligence or breach of contract, or would have been considered by you and us to be a likely consequence of it at the time we entered into the Last Minute Sass Contract.
    • We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of data; or waste of management or office time.
    • We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under English law.
  5. Our right to vary these Booking Terms and Conditions
    • We may revise these Booking Terms and Conditions from time to time in the following circumstances:
      • if we change the process for accepting payment from you;
      • if there are changes in relevant laws and regulatory requirements; and/or
      • if there are any other changes to our business that reasonably means we need to amend these Booking Terms and Conditions.
    • Every time you order Services or Last Minute Sass Gift Cards via the Website , the Booking Terms and Conditions in force at that time (and available for view on the Website ) will apply to the Last Minute Sass Contract between you and us and the Partner Contract between you and the Partner. You can find the date on which these Booking Terms and Conditions were last updated at the top of this page.
  6. General
    • All communications and notices from you must be sent to Last Minute Sass by email at contactus@lastminutesass.com. Last Minute Sass may communicate and give notice to you via post, email or by posting notices on the Website.
    • Please note our customer support hours are: 8am-8pm Monday to Friday, 9am-6pm on Saturdays and 10am-6pm on Sundays and Bank Holidays (closed Christmas Day and New Years’ Day).
    • If any of these Booking Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
    • These Booking Terms and Conditions will be governed by and construed in accordance with the laws of England. You and we each agree that the English courts will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, the ordering and/or supply of Services via the Website.